Our Price List

This page details the pricing of all of our products and services. If you have any questions or comments, give our friendly UK call centre a call on 0333 234 2220.

Broadband
20Mb
125Mb
250Mb
500Mb
Speed (down/up Mb)
20Mb
125Mb
250Mb
500Mb
20/2
125/10
250/25
500/50
Monthly Cost
20Mb
125Mb
250Mb
500Mb
£25
£45
£20
£55
Set-Up Fee
20Mb
125Mb
250Mb
500Mb
£60
£60
£60
£60
Connection Charge
20Mb
125Mb
250Mb
500Mb
£30
£30
£30
£30
Re-installation Fee
20Mb
125Mb
250Mb
500Mb
£120
£120
£120
£120
Fixed IP Address
20Mb
125Mb
250Mb
500Mb
£5
£5
£5
Free


Voice
Without Broadband
With Broadband
Monthly Cost
Without Broadband
With Broadband
£9.99
£4.99
Set-Up Fee
Without Broadband
With Broadband
£60
£0
Connection Charge
Without Broadband
With Broadband
£30
£0
Re-installation Fee
Without Broadband
With Broadband
£120
£0
Voice Adapter
Without Broadband
With Broadband
Free
Free
Interconnecting Voice Lead
Without Broadband
With Broadband
Free
Free
Call Forwarding
Without Broadband
With Broadband
Free
Free
Call Routing
Without Broadband
With Broadband
Free
Free
Call Display
Without Broadband
With Broadband
Free
Free
Caller ID
Without Broadband
With Broadband
Free
Free
Blacklist
Without Broadband
With Broadband
Free
Free
Voicemail to Email
Without Broadband
With Broadband
Free
Free
Call Recording
Without Broadband
With Broadband
Free
Free


Call Charges - Standard UK Rates
UK Landlines (01 and 02 numbers)
UK Mobiles (07 numbers)
Connection Charge
UK Landlines (01 and 02 numbers)
UK Mobiles (07 numbers)
15p
15p
Daytime
UK Landlines (01 and 02 numbers)
UK Mobiles (07 numbers)
10p
16p
Evening
UK Landlines (01 and 02 numbers)
UK Mobiles (07 numbers)
10p
16p
Weekend
UK Landlines (01 and 02 numbers)
UK Mobiles (07 numbers)
10p
16p

How much does it cost to make other calls?

Enter the country/network you would like to call to find our rates.



Other Products, Services and Fees
First
Subsequent
Engineer Visit - Customer Fault
First
Subsequent
£120
£120
Engineer Visit - Non-customer Fault
First
Subsequent
Free
Free
Replacement Hub - Posted
First
Subsequent
£75
£75
Replacement Hub - Installed
First
Subsequent
£100
£100
Non-return of Mobile Wi-Fi device
First
Subsequent
£75
N/A
Replacement Fibre Patch Lead
First
Subsequent
Free
£10
Replacement Cat. 5 Patch Lead
First
Subsequent
Free
£10

Early Termination Charges

When you signed up for your Broadband and/or Voice services with us, you did this for a minimum term. This minimum term, under our standard Residential Terms and Conditions, will have been for a period of 12 months. This is the length of time that you committed to retaining and paying for your service(s). The minimum term runs from the day your service(s) became active for a period of 365 calendar days. Where you may have benefitted from any free period of access i.e. goodwill gestures and promotions etc. then your minimum term will have commenced from the point at which your free period came to an end and your chargeable service(s) commenced. At the end of your minimum term, you may terminate your service(s) at no cost to you, subject to you providing 30 days’ notice to us during which time you will still need to retain and pay for the service(s). If, however, you decide that during your minimum term you no longer wish to continue your service(s), Early Termination Charges will apply. This is because you will be ending your contract with us early.

How Much Will I Have to Pay?

The Early Termination Charges are the amount you would have paid for your service(s) for the remainder of the minimum period, less any costs we will save* by no longer providing the service(s) to you i.e. service provision, customer services, technical support, billing etc. How much will be charged will depend on the service(s) you signed up for, how much you pay for these, what remains of your minimum term for each minus what our costs* would have been. Early Termination Charges apply after 30 days’ notice has been provided by you. So, for example, if you wish to cancel with 7 months of your minimum term remaining, you will provide us with 30 days’ notice after which time you will pay Early Termination Charges equivalent to the remaining 6 months, less our costs saved*.

Worked Example

A customer who has taken our top 500Mb broadband package plus voice service will be paying a total of £59.99 per month. Should the customer wish to terminate these services with 4 months of their minimum term remaining, the Early Termination Charges would be calculated as follows:

500Mb Broadband + Voice = £59.99 x 3 months = £179.97
Early Termination Charges = £179.97 - £(our costs*)

In this example, the basic Early Termination Charge would be for 3 months service (as the first of the 4 remaining months would be within the 30 day notice period), which would then have our costs* deducted to give the actual Early Termination Charges payable.

*The cost to us of providing your service(s) may vary from time to time. Please get in touch if you are interested in terminating your service(s) early and we will calculate and provide to you the actual Early Termination Charges payable