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How your service and
Wi-Fi speeds work...

Occasionally we receive calls from customers reporting problems with the speed or coverage of their wireless connection.

We want every customer to get the very best from their service, so we've put together this series of illustrations to help you understand how your service is provided and what measures you can take to improve speeds around your home when Wi-Fi performance appears to fall short of expectations.

Let's get started

First, select which type of device you have in your home: