Traffic Management Policy

At FibreNest we want to provide you with the best service possible, always. We won’t slow you down whether you’re watching something on iPlayer or downloading an update for the latest game - we treat whatever you’re doing fairly. We also won’t slow you down just because it’s a busy time for us, but the best time for you.

We believe in being open with our policies, our Key Facts Indicator tables are can be found below.

Traffic management Key Facts Indicator (KFI)

The key facts indicator gives an overview of how traffic management affects our products. It doesn’t cover events outside of our control that may impact on network congestion levels.

Section 1: Traffic management in relation to your broadband product

Not including during busy times and places to manage network congestion.

Use and availability of services, content, applications and protocols on this product
Name of broadband product All FibreNest broadband packages
Are any services, content, applications or protocols always blocked on this product?** No
If so what? Not applicable
Are any services, content, applications or protocols always prioritised? No
If so what? Not applicable
What impact? Not applicable
Data caps and download limits
What are the download/upload limits or data usage caps on this product? Unlimited
Is traffic management used to manage compliance with data caps and download limits? No
Under what circumstances? Not applicable
Level of speed reduction? Not applicable
Duration of speed reduction? Not applicable
Is traffic management used in relation to heavy users? No
Under what circumstances? Not applicable
Level of speed reduction? Not applicable
Duration of speed reduction? Not applicable

**This excludes any service, content, application or protocol that an ISP is required to block by UK law and child abuse images as informed by the list provided by the Internet Watch Foundation.

Section 2: Traffic management to optimise network utilisation

What happens during busy times and places in addition to traffic management described in Section 1.

Is traffic management used during peak hours? No
When are typical peak hours? Weekdays: 4pm – 12am
Weekends: 9am – 12am
What type of traffic is managed during these periods?*** Blocked Slowed down Prioritised
Peer-to-Peer (P2P)
Newsgroups
Browsing/email
VoIP (Voice over IP)
Gaming
Audio streaming
Video streaming
Music downloads
Video downloads
Instant messaging
Software updates
 
 
Under what circumstances?
Is traffic management used to manage congestion in particular locations? No
If so, how? Not applicable

***If no entry is shown against a particular traffic type, no traffic management is typically applied to it.

Contact us

You can get in touch via

Post

  • FibreNest
  • PO Box 745
  • York
  • YO1 0JF

Phone

Customer Services - 0333 234 2220.
(available Monday - Friday 8am – 8pm and Saturday 9am – 5pm)

Email

support@fibrenest.com