We’d love to hear your views…

We‘re passionate about delivering the highest level of service and would be delighted to hear what you’ve got to say about your experiences with us. We use all feedback to continually improve all aspects of what we do to ensure that you can continue to enjoy a superb standard of online connectivity.

Please leave us a review on Trustpilot by clicking the link below and you could be in with a chance of winning a £500 Amazon voucher in our monthly prize draw. Draws are announced at the end of the month and winner’s details published on this website shortly thereafter.*

Important: Ensure that you include your plot number and the name of the development in your review so that we can identify you in the prize draw.

Leave a review

Previous Winners

January 2019

Ms. Maddy Gallacher

Persimmon Homes Low Moor Meadows, Morley, Leeds.

Reviewed on Trustpilot - 25th January 2019

It is so refreshing to come across a Can Do attitude. I had a very long and frustrating phone conversation yesterday evening with Fibrenest as I was unable to access the internet in order to join Fibrenest. I eventually spoke to Sarah who was very understanding but still unable to assist me. However, without my knowledge Sarah asked Derek and Matt the engineers on site to call at my home and assist me.

I am so delighted with their helpful and pleasant attitude. They couldn't do enough for me. I am now a subscriber to Fastnet [FibreNest] and can contact my granddaughter, not forgetting the online shopping of course..

So very thrilled, thank you Sarah for arranging this. Thank you Derek and Matt for not making me feel like a techy dinosaur, although I am.

Previous winner celebration photo
Ms. Gallacher pictured with FibreNest engineers Matthew Docherty and Derek Noble (left) and Karen Follows, Director In Charge of Persimmon Homes West Yorkshire (right).

December 2018

Ms. Amber Hardwick

Persimmon Homes Millenium Farm in New Waltham, Humberston

Reviewed on Trustpilot - 11th December 2018

Chris, Matt and Derek stayed extremely late to ensure our internet was up and running. Very friendly and professional. Ensured everything was left how it was found. Extremely happy with the service they provided!

Previous winner celebration photo
Ms. Hardwick and her partner with FibreNest Newsites Manager Chris Mottershead (left) and Edgar Espinoza, Assistant Site Manager (right).

November 2018

Mr. Jonathan James

Persimmon Homes Plas Helyg in Parc Derwen, Bridgend

Reviewed on Trustpilot - 14th November 2018

Excellent customer service - Chris and his team are fab! Going above and beyond where ever they are able. Myself and my partner recently bought a new build on the Persimmon Plas Helyg site in Coity, Bridgend, due to being a corner plot we were connected to a row of houses yet to be built and would have been waiting a number of weeks for a connection, Chris and his team spent time solving this problem by putting their heads together to come up with a solution and connecting us elsewhere on the site. Couldn’t ask for a better attitude or service! Thank you very much!

Previous winner celebration photo
Mr. James pictured with FibreNest Newsites Manager Chris Mottershead (left) and Sarah Jones, Sales Advisor (right).
*Not all winners and reviews will be published online, as customer consent is required to do so but not always provided.